Returns & Exchanges

We want you to love your new Heelys, but if you are not completely satisfied, you can return your unworn items within 30 days of delivery for a full refund. Please ensure all wheels, plugs, and removal tools are included in the original packaging to be eligible for processing.

1

Check Eligibility

Ensure your Heelys are in their original, unworn condition and packed in the original shoe box with all accessories included.

2

Generate Return Label

Visit our online returns portal with your order number and email address to download and print your prepaid Royal Mail return shipping label.

3

Package Your Items

Place the branded shoe box inside a protective mailing bag or outer box to prevent damage during transit, ensuring the return form is tucked inside.

4

Drop Off and Track

Take your parcel to any local Post Office branch and keep your proof of postage receipt until your refund has been fully processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing